Strategic Procurement Specialist

5 days ago

Bengaluru, Karnataka, India Zycus Full time

At Zycus, we are seeking a talented Strategic Procurement Specialist to join our team. As a key member of our Customer Success organization, you will play a vital role in driving customer adoption, satisfaction, and retention. Your primary focus will be on providing expert guidance on our procurement software solutions, working closely with customers to understand their unique business needs, and facilitating the successful implementation and utilization of our platform.



Key Responsibilities:


  • Collaborate with customers to understand their procurement processes, pain points, and objectives.
  • Work closely with cross-functional teams, including Sales, Product Development, and Implementation, to ensure seamless customer onboarding and implementation processes.
  • Provide ongoing support and assistance to customers, troubleshooting technical issues, resolving product-related inquiries, and addressing feedback.
  • Proactively identify opportunities to enhance customer satisfaction and drive product adoption, offering strategic recommendations for process improvements and feature enhancements.
  • Develop and deliver customized training sessions and workshops tailored to customers' specific needs and objectives.


Requirements:


  • Proven experience in a customer-facing role, preferably within the procurement domain.
  • Strong understanding of procurement processes and practices, with the ability to articulate how our software solutions can address customer needs and deliver value.
  • Excellent communication and presentation skills, with the ability to effectively convey complex concepts to diverse audiences.
  • Demonstrated ability to build strong, trust-based relationships with customers and internal stakeholders.
  • Flexible, enthusiastic approach to work, with a strong desire to learn new tools and techniques to solve business problems.


About Zycus:

Zycus is a pioneer in Cognitive Procurement software, consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Our software powers the revolutionary Merlin AI Suite, empowering procurement and AP officers to focus on strategic projects. Join us on our journey to transform procurement and drive real savings, reduce risks, and boost compliance.



Why Choose Zycus?


  • Cloud Product Company: We are a Cloud SaaS Company, leveraging the latest technologies like ML and AI to create innovative solutions.
  • Market Leader: Zycus is recognized by Gartner as a Leader in Procurement Software Suites.
  • Global Exposure: You will work with global customers and have the opportunity to create an impact on our products.


At Zycus, we believe in creating an inclusive work environment, committed to providing equal opportunities in employment. We do not discriminate against applicants based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic.

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