Financial Collections Expert

3 days ago


Chandigarh, Chandigarh, India Navi Full time

About Navi:

Navi is a pioneering financial services company in India, dedicated to delivering digital-first products that are simple, accessible, and affordable. Leveraging our in-house AI/ML capabilities, technology, and product expertise, we aim to build delightful customer experiences.

Our mission at Navi is to provide exceptional financial solutions that cater to the evolving needs of individuals and businesses. We're committed to driving growth through innovation and collaboration.

Role Overview:

We're seeking an experienced Collection Operations Manager to join our team. As a key member of our collections team, you will play a vital role in ensuring timely recovery of outstanding amounts while maintaining fair collection practices.

Your Key Responsibilities:

  • Setup and manage a network of agency partners to drive collections for the region
  • Develop and implement effective recovery strategies, guiding agencies and field teams to achieve monthly targets
  • Analyze data to assess performance and identify areas for improvement, driving results-oriented initiatives
  • Monitor and supervise activities of allocated agencies and end agents, conducting regular audits
  • Maintain fair collection practices in adherence to the code of conduct and legal guidelines, ensuring the team follows suit
  • Synthesize learning from ground operations to generate insights and ideas for enhancing efficiency

Requirements:

  • A minimum of 2+ years of experience in business/sales/operations or collection leadership roles
  • Experience working with tech-first startups or top FMCGs preferred
  • An entrepreneurial mindset, coupled with the ability to hustle and solve problems on the ground
  • Experience working with vendors
  • Strong analytical skills and knowledge of the local language
  • Excellent communication and interpersonal skills, with a collaborative management style


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