Experienced Quality Professional
2 days ago
About the Company:
The company is a comprehensive real estate developer involved in land acquisition, design, construction, marketing, and sales across various sectors including residential, commercial, retail, township, and redevelopment assets.
About the Role:The role involves ensuring a robust quality management system and driving innovation within the quality department to achieve superior results.
Key Responsibilities:- Create and implement a first-time-right customer handover process.
- Study all interfacing processes such as design, procurement & contracts, CRM, project execution, and recommend process changes where required.
- Update the Quality Management System to ensure it remains current and effective.
- Analyze customer complaints and develop innovative solutions.
- Develop and implement a project evaluation and rating system across all projects.
- Train a cross-functional team of auditors to perform audits for project rating.
- Build a strong and diverse quality team at corporate and site levels.
- Drive skill enhancement within the project team through training and development programs.
- Civil Engineer or Post Graduate degree holder with relevant expertise.
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