Digital Operations Director
7 days ago
Job Summary:
The Digital Operations Director is responsible for developing a digital roadmap that enhances the customer experience and formulates process improvement and efficiency metrics.
Utilizing digital tools, platforms, technologies, services, and processes, the Director fosters the creation of new value.
Accountability for achieving top-side sales plans and conversion objectives is key to this role.
Key Responsibilities:
- Develop strategies to scale, monitor, and streamline vendor-provided asset acquisition and product turn-in processes.
- Interface with buying organizations to prioritize item creation and PO entry, driving full-price sales through reporting.
- Manage inventory control and transfers to/from vendors and distribution centers.
- Oversee the item setup process and improvements, focusing on accuracy and consistent customer experience.
- Ensure timely product live dates and oversee team quality metrics, defining ways to improve.
Requirements:
- 10+ years of experience in digital item setup, content management, and sample management in a multi-banner e-commerce retail environment.
- 5+ years of experience in people management.
- Strong project management, collaboration, leadership, and analytical skills.
- Technical aptitude with web-based tools and proficiency with Microsoft Office Suite.
What We Offer:
A culture that promotes a healthy, fulfilling work/life balance and benefits package for all eligible full-time employees.
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