Production Support Analyst

1 day ago

Hyderabad, Telangana, India beBeeAnalyst Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title">

About Our Team

We are a team of professionals dedicated to delivering top-notch technology solutions. We are looking for a talented individual who can join our team as a Production Support Analyst.

Key Responsibilities:

  • Develop and monitor various monitoring dashboards to detect problems related to application, infrastructure, and potential security incidents.
  • Provide primary operational support for multiple large, distributed software applications.
  • Employ deep troubleshooting skills to improve the availability, performance, and security to ensure services are designed with 24/7 availability and operational readiness and rigor.
  • Perform in-depth postmortem on production incidents, to assess effective business impact and for Engineering to learn from these.
  • Create dashboards and alerts for Monitoring the platform, define key metrics and service level indicators and ensure relevant metric data is collected to create actionable alerts for the responsible Teams.
  • Willing to participate in the 24/7 on-call rotation.
  • Automate toil, by building software and automation for seamless application deployment and third-party tool integration.
  • Analyzing the major incidents and working towards a permanent fix in collaboration with other teams.
  • Establish and publish regular KPI's / metrics useful for measuring performance, SLA, stability, and customer satisfaction.
  • Ability to Perform integrations between the components and monitoring tools.
  • Leading the efforts of Hypercare events internally from NOC Team.
  • Responsible for Incident logging, accurately tracks and documents all incidents.
  • Provide recommendations and feedback in the process review sessions.

Requirements

Education:

  • 4-year degree in computer science, Information Technology, or related field

Experience:

  • Minimum 5 years of experience as a production support role supporting large scale SAAS Production B2C or B2B Cloud Platforms.
  • Hands-on problem-solving and troubleshooting

Skills:

  • Good understanding on applications developed using Java, TypeScript, python.
  • Hands on Azure Cloud experience particularly with AKS, API management, Service Bus, Azure Functions.
  • Proficiency in monitoring, APM and profiling tools Splunk, Prometheus, Grafana.
  • Working experience with containers, Kubernetes and Helm.
  • Functional knowledge of Cloud Network, Firewalls, Ingress and Egress controllers, Service Mesh and
  • Good understanding of Argo CD, GitLab, CICD, Terraform, Infrastructure as Code.
  • Strong communication skills and ability to explain technical concepts clearly
  • A willingness to dive into understanding, debugging, and improving any layer of the stack

Technical Skills:

Cloud Provider: Azure

  • Core Services: Elastic pool, SQL, Application Gateway, API Management (APIM), Key Vaults, AKS (Azure Kubernetes Service), VMSS (Virtual Machine Scale Sets), VM
  • Storage accounts
  • Messaging and Events: EventHub, Event Grid, Azure Service Bus (Namespaces, Queues, Topics)

Containerization and Orchestration:

  • Kubernetes (K8s): For container orchestration
  • Docker: For containerization

Monitoring and Observability (O11Y):

  • New Relic / Splunk / AWS Cloud Watch

Equal Employment Opportunity Policy:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, genetic information, marital status, or any other characteristic protected under applicable law.

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