
Senior Fraud Detection Specialist
2 days ago
We are seeking a skilled Credit Cards Fraud Investigator to manage, analyze, and resolve fraud and dispute cases. The role involves investigating and analyzing fraud cases related to Mastercard transactions, ensuring timely resolution according to defined service level agreements.
- Review transaction details, customer claims, and supporting documentation to validate disputes and identify fraudulent activities.
- Collaborate with cross-functional teams to ensure seamless case resolution.
The successful candidate will have strong knowledge of payment processing systems, card schemes (preferably Mastercard), and fraud detection methodologies.
Key Responsibilities:- Investigate and analyze fraud and dispute cases.
- Review transaction details and customer claims.
- Collaborate with cross-functional teams.
- Identify patterns and trends in fraud and disputes.
- Provide detailed documentation of case outcomes.
- Ensure adherence to operational guidelines and regulatory requirements.
This is an exciting opportunity for someone who wants to make a significant impact in the field of fraud investigation.
Required Skills and QualificationsTo be considered for this role, you must have:
- A degree in any field.
- A minimum of 1-4 years of experience in fraud management, dispute resolution, or related operational roles within the payments or banking industry.
- Strong analytical skills and attention to detail.
- Excellent communication and interpersonal skills.
This role offers a dynamic work environment and opportunities for career growth and development.
OthersOur team is dedicated to providing exceptional service and support to our customers.
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