Highly Skilled Site Reliability Engineer Wanted

We are seeking a skilled Site Reliability Engineer to join our team and help us design, build, and maintain high-performance, scalable, and reliable services.

As a key member of our engineering team, you will play a critical role in ensuring the availability and fault tolerance of our services. Our company provides a contact center service, which plays a vital role in our customers' business operations, making it essential for us to provide a highly available and fault-tolerant service.

We believe in a DevOps philosophy where every engineering team is responsible for the software they build and deploy. SREs like you will play a crucial role in ensuring that teams have the tools, practices, and expertise to achieve this goal in a blame-free culture.

Our mission is to improve developers' experience by providing them with the tools to manage the entire software lifecycle and be self-sufficient.

To help us achieve this mission, we are building an internal PaaS using the latest technologies like Kubernetes, Prometheus, Kotlin, and others. This platform is a critical pillar of our engineering effort and helps us deliver better, faster, and more reliable solutions for our customers.

Responsibilities:

• Design, build, harden, and maintain key parts of our internal platform (from CI/CD to developer tools aimed at increasing R&D productivity)
• Help migrate to industry-leading CICD tools like GitHub Actions
• Automate safe deployment practices by using industry-leading tools like GitHub Actions, ArgoCD, Argo Rollouts, Helm Charts, etc.
• Automate infrastructure provisioning and other engineering processes by working on automations built on top of an engineering platform written in GitHub Actions
• Coach and up-skill other engineering team members
• Solve challenging technical problems and put your skills to the test every day; see an immediate impact of your work and value you created for other engineers
• Automate every aspect of our infrastructure to minimize human intervention
• Develop effective tooling, alerts, and responses to identify and address reliability risks
• Drive and promote protocols on production readiness and operational excellence
• Partner with product engineering teams to debug production outages and implement action items to improve system reliability
• Advocate for automated testing, continuous integration and delivery, feature toggles, and progressive rollouts
• Plan for growth of our infrastructure

Requirements:

• 5-8 years of experience
• Understanding of large-scale complex systems from a reliability perspective
• Design, implementation, and maintenance of CI/CD processes and tools
• Passion for producing clean, standards-compliant, secure code
• Bringing a developer mindset and applying it to infrastructure
• Familiarity with Linux/Unix systems
• Experience with Kubernetes
• Experience with Infrastructure as Code tools like Terraform and Ansible
• Experience building software with languages like Java, Kotlin, Scala, or JVM-based languages
• Experience writing scripts for automating task execution with languages like Ruby, Python, Bash, or scripting languages
• Experience with relational and non-relational databases (e.g., PostgreSQL, MySQL, MongoDB, Redis, Elasticsearch)
• Able to identify time-consuming and error-prone manual tasks and automate them using tooling
• Able to identify root causes of instability in large-scale distributed systems across stacks

Nice to Have:

• Experience with cloud-based solutions like Amazon AWS, Google Cloud, or Microsoft Azure
• Experience with CI/CD platforms (e.g., Jenkins, GitLab), Containers (Docker, Kubernetes), Artifact Management tools (e.g., Nexus, ECR)
• Experience with Go programming language