Technical Operations Lead

3 weeks ago


Mumbai, Maharashtra, India Third Bridge Full time

Job Overview

Third Bridge is seeking a highly skilled Technology Success Manager to lead our regional technical support and success team. As a key member of our organization, you will be responsible for managing a high-performing team, day-to-day management, recruitment, and development.

Key Responsibilities

  • Lead and motivate a high-performing team to achieve exceptional results.
  • Manage and develop the team, including recruitment, training, and performance evaluation.
  • Collaborate with the Head of Technology Success to resolve key blockers and ensure the team adheres to agreed processes and best practices.
  • Deliver results while managing stakeholder expectations and priorities.
  • Investigate and resolve escalated issues, ensuring proactive awareness of changes in supported applications.
  • Build and maintain relationships with key users, ensuring they are updated on changes or issues.
  • Drive continuous improvement and learning, managing and delegating improvement projects and initiatives.

Requirements

  • Previous experience in IT Operations, with a strong background in desktop and technical/application support.
  • Excellent people management skills, with a proactive approach to coaching and developing team members.
  • Strong analytical and problem-solving skills, with attention to detail and a creative approach to resolving issues.
  • Familiarity with ITIL foundations and concepts, with the ability to translate technical jargon and influence stakeholders.

What We Offer

Third Bridge is a dynamic and innovative organization, offering a collaborative and supportive work environment. As a Technology Success Manager, you will have the opportunity to make a significant impact on our team's success and contribute to the growth and development of our organization.



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