Technical Operations Lead
3 weeks ago
Job Overview
Third Bridge is seeking a highly skilled Technology Success Manager to lead our regional technical support and success team. As a key member of our organization, you will be responsible for managing a high-performing team, day-to-day management, recruitment, and development.
Key Responsibilities
- Lead and motivate a high-performing team to achieve exceptional results.
- Manage and develop the team, including recruitment, training, and performance evaluation.
- Collaborate with the Head of Technology Success to resolve key blockers and ensure the team adheres to agreed processes and best practices.
- Deliver results while managing stakeholder expectations and priorities.
- Investigate and resolve escalated issues, ensuring proactive awareness of changes in supported applications.
- Build and maintain relationships with key users, ensuring they are updated on changes or issues.
- Drive continuous improvement and learning, managing and delegating improvement projects and initiatives.
Requirements
- Previous experience in IT Operations, with a strong background in desktop and technical/application support.
- Excellent people management skills, with a proactive approach to coaching and developing team members.
- Strong analytical and problem-solving skills, with attention to detail and a creative approach to resolving issues.
- Familiarity with ITIL foundations and concepts, with the ability to translate technical jargon and influence stakeholders.
What We Offer
Third Bridge is a dynamic and innovative organization, offering a collaborative and supportive work environment. As a Technology Success Manager, you will have the opportunity to make a significant impact on our team's success and contribute to the growth and development of our organization.
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