Customer Success Representative

7 days ago


Chennai, Tamil Nadu, India sarvajith infotech Full time
Job Title: Customer Relationship Officer

At Sarvajith Infotech, we are seeking a highly motivated and results-driven Customer Relationship Officer to join our team. As a key member of our sales and marketing team, you will be responsible for building and maintaining profitable relationships with our key customers.

Key Responsibilities:
  • Field Marketing: Plan and execute field marketing activities to promote our products and services.
  • Product Knowledge: Develop a deep understanding of our products and services to effectively communicate their value to customers.
  • Relationship Building: Foster strong relationships with key customers to identify their needs and provide tailored solutions.
  • Industry Trends: Stay up-to-date with industry trends and competitor activities to ensure we remain competitive.
  • Social Media: Manage social media activity surrounding field marketing campaigns to engage with customers and promote our brand.
  • Lead Management: Diarise and share lead input with our CREs to ensure timely follow-up and conversion.
  • Customer Queries: Handle customer queries and resolve them quickly and efficiently to ensure high customer satisfaction.
  • Account Management: Manage customer accounts and ensure timely delivery of products and services.
  • Reporting: Report daily/weekly on the status of field marketing activities to ensure transparency and accountability.
Qualifications:
  • Experience: Minimum of 6 months of experience in a similar role.
  • Education: Any graduate with a focus on marketing or civil engineering.
  • Language: Fluency in English and Tamil (Mandatory) with knowledge of Hindi carrying weightage.

Candidates from Tamil Nadu are preferred. Thank you for your interest in the Customer Relationship Officer position at Sarvajith Infotech. Kindly fill the below form to know more details about your profile.



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