Senior Platform Strategist

1 week ago

Aligarh, Uttar Pradesh, India beBeeOperations Full time ₹ 90,00,000 - ₹ 1,20,00,000
Operations Excellence Manager

We are seeking a seasoned Operations Executive to fill this key role. The ideal candidate will have extensive expertise in ServiceNow administration, with hands-on experience in GRC (Governance, Risk & Compliance) modules, and the ability to ensure platform stability, integrations, and compliance processes.

Key Responsibilities:

  • Administer and configure ServiceNow platform including GRC modules
  • Perform DevOps activities, including code deployments across environments
  • Develop and implement fixes for production defects
  • Monitor and manage ServiceNow integrations with external systems
  • Resolve ServiceNow incidents and provide root cause analysis
  • Maintain user roles, permissions, and platform stability
  • Support audits and compliance reporting
  • Ensure smooth platform upgrades and patches
  • Automate operational tasks to improve efficiency
  • Maintain detailed operational documentation and runbooks

Required Qualifications:

  • 5+ years of ServiceNow administration experience
  • 2+ years of hands-on experience with ServiceNow GRC modules
  • Certifications (Mandatory):
  • ServiceNow CSA
  • GRC: Integrated Risk Management (IRM) Fundamentals
  • GRC: Integrated Risk Management (IRM) Implementation
  • Experience in ServiceNow support & maintenance, including incident resolution
  • Proven experience with code deployments, integration monitoring, and defect fixes
  • Strong knowledge of Governance, Risk, and Compliance (GRC) processes
  • Familiarity with ITIL processes and change management
  • Knowledge of ServiceNow scripting (JavaScript, GlideAPI) is a plus

The successful candidate will be passionate about ServiceNow and eager to work on challenging GRC operations.

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