Global Technology Expert

7 days ago


Gurgaon, Haryana, India American Express Global Business Travel Full time

We're passionate about helping our customers succeed in their business endeavors. As a Technical Support Specialist, you'll play a crucial role in delivering top-notch support to our clients.

Job Overview: This position involves providing end-user support in GBT's Global technology environment. You'll be responsible for desktop support, network administration, and telephony, offering incident solutions in a timely manner or escalating to the appropriate IT Team.

Responsibilities:

  • Provide end-user support to all GBT users.
  • Offer 24-hour support for critical requests.
  • Manage technology issues for end users.
  • Prioritize mission-critical incidents over non-mission critical ones.
  • Escalate to the relevant IT Team when necessary.
  • Ensure incidents are resolved efficiently.
  • Support computer hardware and software for GBT users.

Skills and Qualifications:

  • 3+ years of experience working in an enterprise desktop support environment with software and hardware technical issues.
  • Excellent interpersonal and customer service skills.
  • Bachelor's degree in information systems or a related field.
  • ServiceNow ticket system experience.
  • Hardware/software troubleshooting and repair skills on PCs, Laptops, MACs, Tablets, Mobile phones, Printers.
  • Strong knowledge of Windows Operating systems, Office Suites, VPN, Active Directory, and Exchange.
  • Strong knowledge of systems and applications including SEE, SEP, Agresso, Bomgar.
  • Understanding and experience with travel-related/reservation systems such as Sabre, Apollo, and Galileo.
  • Strong understanding of Cisco telephony system, VOIP, BES, and general networking practices desired.

GBT Culture:

  • We strive to create an inclusive and collaborative work environment.
  • We value diversity and equality in the workplace.
  • We believe in supporting our employees' growth and development.


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