
Patient Care Services Director
2 days ago
Lead and manage patient care services, focusing on operational excellence and patient satisfaction.
- Develop and implement standardized processes for front office, admission, and discharge operations.
- Ensure effective manpower planning and deployment across all patient care areas.
- Plan and coordinate department growth and expansion.
- Collaborate with clinical, diagnostic, and treatment teams to deliver seamless patient experiences.
- Supervise front office operations and staffing daily.
- Design and conduct training programs to upskill the team.
- Oversee departmental operations, including staffing levels and process evaluation.
- Work closely with hospital departments to ensure service excellence.
- Master's or Bachelor's degree in Hospital Administration, Healthcare Management, Nursing, or related field.
- 12+ years of experience in patient care operations, including leadership roles.
- Strong operational expertise in managing outpatient and inpatient services.
- Proven leadership and people management skills.
- Patient-centric approach with deep commitment to delivering high-quality patient experiences.
- Strategic and collaborative mindset with ability to plan for department growth.
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