Business Analyst- Order Management
7 days ago
**Job Description**
At Genpact, we are shaping the future by delivering outcomes that transform leading enterprises. We are seeking a highly skilled Business Analyst to join our team as an Assistant Manager- Order Management.
This role involves delivering services in the area of Sales Support and handling processes related to Order entry and management, Order fulfillment, Contract management, Master data management, Territory manager support, and Reporting and Analysis. The successful candidate will lead a team working in Sales support area and own a smooth operation.
The ideal candidate will have excellent communication skills, both verbal and written, and be able to establish trust with clients. They must also be able to work during global hours to connect with other teams working in different time zones.
**Responsibilities:**
- Lead a team working in Sales support area and own a smooth operation.
- Responsible for team outcome (efficiency / critical metric / SLA) and reporting of critical metric / SLA
- Act as subject matter specialist and resolve / support team in achieving the business objectives.
- Owning customer / third party relationship and governance to drive surprise free operation and revenue maximization.
- Resolve process issues by co-ordination internally (with partners) and externally with relevant parties.
- Drive governance and relationship with customer and front face any critical issues from customer and perform corrective action and preventive action planning.
**Requirements:**
- Graduate with SAP ERP experience.
- Excellent communications skills - both verbal and written. Consistent track record of client handling skills and ability to establish trust with clients.
- In this role the candidate may have to at times work during global hours in order to connect with other teams working in different time zones.
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