Senior Business Operations Manager

2 days ago

Mangalore, Karnataka, India beBeeOperations Full time ₹ 1,50,00,000 - ₹ 2,01,50,000
Job Summary

This role oversees the complete cycle of new business initiation, from inception to fulfillment. The successful candidate will manage Workflow-In-Progress (WIP) effectively, foster strong relationships with distribution partners, and drive operational efficiency through regular governance calls.

Key ResponsibilitiesRelationship Management
  • The ideal candidate will establish and maintain robust relationships with distribution heads through regular engagement.
  • They will monitor and enhance performance by engaging regularly.
Managing New Business
  • The responsible individual will oversee new business issuance by ensuring daily progress towards meeting monthly targets.
  • They will facilitate WIP clearance through hub teams to clear field WIP on a daily basis for issuance.
  • The successful candidate will conduct regular governance calls with HUB teams.
  • They will be accountable for end-to-end WIP management.
  • Identify opportunities for improvement and drive various process and operational excellence initiatives for ease of business and enhancing business quality measures for channel partners.
Data and Reporting
  • The jobholder will deliver reports and analysis on various business parameters to derive plans of action for improvement.
  • They will enable and support distribution with various data sets, reports, and dashboards.
  • The successful candidate will collaborate closely with internal departments on reports automation agendas.
  • Creating and preparing various presentations to be shared with senior management as and when required according to scheduled dates.
Control and Monitor Process and Ensure Compliance with Norms
  • The individual will ensure maintenance and updating of SOPs and 4 sheeter's.
  • Document and control changes in existing processes.
  • Ensure all service requests are processed as per defined SLAs.
Projects and Continuous Improvement
  • The successful candidate will conduct benchmarking internally and externally to establish best-in-class delivery/quality standards.
  • Roll out new guidelines for distribution adherence.
Manage People
  • Develop team members to perform effectively and efficiently.
Measures of Success
  • Regular governance engagements with Distribution leaders/head.
  • Publishing monthly issuance dashboard/scorecard.
  • Driving operational efficiencies with Distribution teams.
  • 92% M0 Issuance.
  • 94% M2 Issuance.
  • FTR of 85%
  • Drive customer satisfaction through resolution of escalations and requests with TAT.
  • Number of projects completed - Complete 1 Green/Black belt project for the year.
  • Talent retention, >10% attrition for G2M2abv.
  • Accurate reconciliation of business data/reports.
  • User-friendly customization of analytical reports.
  • Number of initiatives deployed to bring in process improvements.
  • Effective alignment across departments with minimal escalations.
Desired Qualification and Experience
  • Graduate/Post Graduate in Management.
  • Must have a minimum of 10+ years of experience,
  • 5 years in relationship management and Banca operations management.
  • Sound knowledge of Bancassurance or Banking Operations Model & specifically operations processes.
  • Good communication & analytical skills.
  • Strong data skills and solution-centric approach.
  • Customer-centric approach.
  • Process documentation and systems approach.
  • Computer skills in using databases and office management software including spreadsheets/presentation skills.
  • Team management and strong relationship skills.

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