Senior Technology Manager
4 days ago
At Horizontal Digital, we're driven by a single mantra: delivering exceptional customer experiences that set the bar higher for everyone. As a Technology Lead, Managed Services, you'll play a pivotal role in shaping our managed services offerings and ensuring the ongoing success and optimization of our clients' environments.
Key Responsibilities:
- Create and execute a go-to-market strategy for our managed services practice, driving operational excellence and client satisfaction.
- Lead and grow a team of Service Desk, Infrastructure, and Application Engineers, providing guidance and mentorship to ensure their success.
- Foster strong relationships with clients, serving as the primary point of contact for managed services engagements and ensuring seamless communication.
- Oversee the delivery of managed services, including system enhancements, user support, and system maintenance, ensuring the highest quality of service delivery.
- Continuously analyze clients' environments, identifying areas for improvement and proposing and implementing solutions to optimize system performance.
Requirements:
- Proven experience managing a team of software development professionals, with a strong track record of leadership and team growth.
- Excellent problem-solving skills and ability to troubleshoot complex issues, with a keen eye for operational efficiency.
- Strong business acumen and the ability to align technical solutions with business objectives, driving strategic decision-making.
What We're Looking For:
- Bachelor's degree or foreign equivalent in Computer Science, Software Engineering, Computer Information Systems, or a closely related technical discipline.
- Minimum 8 years of experience with mainstream web development technologies, ideally with .NET technologies.
- Minimum 3 years of experience with Azure DevOps, GitHub, or other code repository tools.
- Minimum 3 years of experience with MVC development patterns.
- Minimum 2 years of experience in direct management of software developers.
- Experience with Sitecore and/or Salesforce, with a strong understanding of cloud-based technologies.
Why Join Us:
At Horizontal Digital, we're passionate about delivering exceptional customer experiences and driving innovation through technology. If you're a motivated and experienced technology leader looking to make a meaningful impact, we'd love to hear from you.
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