Senior Cloud Contact Center Solutions Developer

1 day ago


Hyderabad, Telangana, India beBeeCloudContactCenter Full time ₹ 20,00,000 - ₹ 25,00,000

Cloud Contact Center Solutions Developer

We seek a seasoned Cloud Contact Center Solutions Developer to join our organization. In this role, you will design and develop scalable cloud-based contact center solutions.

Responsibilities:

  • Develop and maintain Lambda functions, Lex bots, and API integrations for personalized customer interactions.
  • Create API-driven automation workflows to streamline operations and enhance agent efficiency.
  • Customize IVR systems and CTI integrations for advanced call handling and reporting features.
  • Manage and monitor AWS resources, including DynamoDB, S3, and Lambda, for high availability and performance.
  • Collaborate with cross-functional teams and maintain clear documentation of system architecture and workflows.

Requirements:

  • Proficient in designing and developing cloud-based contact center solutions using Amazon Connect.
  • Skilled in configuring contact flows, Lambda integrations, and API-driven automation.
  • Hands-on experience with AWS services (Lambda, Lex, DynamoDB, S3) and IVR/CTI customization.

What We Offer:

  • A dynamic work environment with opportunities for growth and development.
  • A competitive compensation package.
  • A collaborative team culture.


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