Digital Transformation Specialist

6 days ago


Delhi, Delhi, India TLC DigiTech Pvt. Ltd. Full time
TLC DigiTech Pvt. Ltd. seeks a highly skilled Digital Transformation Specialist to lead the implementation and adherence of Brand Scripts across the floor. This role involves sharing consolidated agent feedback based on audits/observations, conducting soft skills training, and assessing training effectiveness.

This position requires 3-4 years of experience in Call Center background with expertise in auditing, analysis, feedback, quality scores, and soft skills training. The ideal candidate should have run improvement projects around key contact centre areas and possess excellent communication skills. Experience in soft skills training and knowledge of QC Tools are added advantages. Salary: ₹800,000 - ₹1,200,000 per annum.

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