Senior Support Professional

2 weeks ago

Varanasi, Uttar Pradesh, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

Customer Support Role

Experience Required: Minimum 1 year in Customer Support.

We're hiring a skilled Support Specialist to join our team. You will be the first point of contact for customers, troubleshooting and resolving issues with confidence.

  • Troubleshoot and resolve technical issues efficiently.
  • Communicate clearly and patiently with customers via tickets and live chat.
  • Identify recurring issues and provide feedback to improve products.
  • Keep plugin documentation updated with new features.
  • Manage tickets in a customer support tool and collaborate on product development.
  • Stay updated with the latest product releases.

About Our Products

Our plugins simplify store management while improving conversions—and our support is one of the key reasons customers stick with us.

Key Skills:

  • Strong knowledge of WordPress (troubleshooting, debugging, database, plugins).
  • Familiarity with AI tools for smarter support is a plus.

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