Digital Workplace Automation Specialist

Unlock the power of automation and AI to drive digital transformation in a forward-thinking organization.

We are seeking an experienced Digital Workplace Automation and AI Solutions Developer to join our team. In this role, you will be responsible for designing and building automation workflows and applications using Microsoft Power Platform (Power Automate, Power Apps, Power BI). You will also develop and support Copilot/AI agent solutions to boost productivity and surface insights.

Key Responsibilities

• Design and build automation workflows using Microsoft Power Automate (Power Platform) and custom apps using Power Apps to digitize and streamline processes.
• Create and enhance interactive dashboards and analytics solutions using Power BI for data-driven decision-making.
• Develop and configure Copilot-based AI agents for productivity, insights, and self-service use cases. Low-code/no-code platform, orchestration
• Integrate AI models (including Azure OpenAI Service) into enterprise workflows for enhanced decision-making and automation.
• Implement intelligent orchestration to connect different workplace systems (e.g., Microsoft 365, ServiceNow, Azure services) for a unified employee experience.
• Identify and assess new use cases within our environment, ensuring scalability, security, and value creation.
• Leverage APIs, connectors, and automation scripts to integrate workflows across cloud and on-prem platforms.
• Ensure alignment with enterprise architecture, security, and compliance standards in solution design.
• Document technical solutions, adoption guides, and knowledge articles to drive solution usage.

Required Skills & Qualifications

• 7+ years in Digital Workplace, End User Computing or Automation/AI Solutions development.
• Proven track record of building automation solutions, AI integrations, and workplace orchestration in enterprise environments.
• Strong understanding of Microsoft 365 ecosystem, endpoint management, collaboration tools, automation/orchestration, and security compliance.
• Exceptional communication, conflict resolution, and decision-making capabilities.
• Candidate should have knowledge and working experience on listed core technical skillset or technology domains:
• Automation & AI: Power Platform (Power Automate, Power Apps), Azure Logic Apps, infrastructure automation (ARM Templates, Terraform), workflow orchestration patterns and Microsoft Copilot agent creation and integrations.
• Monitoring: Digital Experience Monitoring tools (e.g., Lakeside SysTrack, Nexthink) for endpoint telemetry and user experience metrics.
• AI/Assistive Technologies: Copilot integrations, AI agent enablement (e.g., custom copilots for workplace scenarios), and incorporation of generative AI functionality into productivity workflows.
• Scripting and Automation Framework: PowerShell scripting for automation of repetitive tasks and Git/GitHub for source control of automation scripts and workflows.
• Observability & Analytics: Microsoft Fabric, Power BI, Azure Monitor, log management, telemetry-driven decision making.
• Cloud & Infrastructure: Core understanding of cloud platforms (Azure required, AWS/GCP advantageous), hybrid connectivity patterns, virtual desktop infrastructure (e.g., Azure Virtual Desktop, Citrix).
• Service Management & Tooling: Understanding on ITSM platforms (e.g., ServiceNow), incident/change/problem management processes.