Customer Experience Excellence Specialist

2 days ago


Vadodara, Gujarat, India beBeeQuality Full time ₹ 8,00,000 - ₹ 12,00,000

Job Overview:

The Quality Assurance role is a pivotal position in ensuring the highest standards of customer interactions.

This professional will be responsible for monitoring, evaluating, and improving the quality of inbound and outbound customer interactions.

The QA Executive will provide actionable feedback, support coaching initiatives, and contribute towards continuous process improvements.

Key Responsibilities:

  • Monitor live and recorded calls to assess communication skills, call handling, adherence to scripts, and compliance with quality standards.

Requirements:

To succeed in this role, candidates should possess excellent communication skills, attention to detail, and analytical abilities. Strong organizational and time management skills are essential.

Candidates should also demonstrate a commitment to delivering exceptional customer experiences and upholding the organization's values.

Benefits:

This role offers opportunities for growth and development, as well as a chance to make a meaningful impact on customer satisfaction.

Additionally, this position provides a collaborative and dynamic work environment that fosters innovation and teamwork.



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