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Operations Team Lead

3 weeks ago


Noida, Uttar Pradesh, India EXL IT service management Full time

Job Description:

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We are seeking a highly skilled and experienced Operations Team Lead to join our EXL IT service management team. As an Operations Team Lead, you will be responsible for leading a team of customer service executives in handling complex claims on behalf of customers.

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About the Role:

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  • You will be responsible for ensuring that process transactions are processed as per standard procedures.">
  • You will work closely with Assistant Managers to meet assigned targets in accordance with SLAs.">
  • You will ensure that the quality of transactions is in compliance with predefined parameters.">
  • You will handle high volumes of transactions while maintaining quality, timeliness, and productivity standards.">
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Required Skills and Qualifications:

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  • You must have prior experience in an international Voice process.">
  • You should possess English language proficiency at CEF Level B2-10+ (certified by British council/certified assessor).">
  • You should be familiar with MS Office and have good computer navigation skills.">
  • You should be able to make decisions in a timely manner and show good judgment about when to make decisions independently and when to collect more information or involve others.">
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Benefits:

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  • You will have opportunities for professional growth and development.">
  • You will be part of a dynamic and supportive team.">
  • You will receive competitive compensation and benefits package.">