Travel Experience Specialist

3 days ago

Palakkad, Kerala, India beBeeCustomerService Full time ₹ 30,00,000 - ₹ 60,00,000
Job Overview

We are seeking a skilled Customer Service Representative to join our team. As a key member of our operations department, you will play a vital role in ensuring seamless travel experiences for our valued customers.

Key Responsibilities:
  • Customer Support: Respond promptly and professionally to customer inquiries via phone, email, and chat platforms.
  • Issue Resolution: Effectively manage and resolve customer complaints in a timely manner, providing empathetic and informed support.
  • Collaboration: Work closely with internal teams, including suppliers, hotels, and transport providers, to coordinate issue resolutions and ensure exceptional customer service.
  • Documentation: Maintain accurate records of customer interactions, including queries and resolutions, to facilitate continuous service improvement.
Requirements:
  • 1-3 years of experience in customer-facing roles or related industries.
  • Strong problem-solving and decision-making skills.
  • Excellent communication and interpersonal skills.
  • Familiarity with travel booking processes and emergency handling procedures.
  • Ability to work independently and make quick judgments.
  • Customer-centric approach with a focus on delivering outstanding service.

Benefits: Our company offers a dynamic and supportive work environment, opportunities for growth and development, and competitive compensation packages.

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