Leading AI Security Specialist

3 days ago

Kottayam, Kerala, India beBeeSecurity Full time US$ 1,34,195 - US$ 1,73,630
Senior Support Engineer for AI Security

Elevate your career in ensuring the secure adoption of Artificial Intelligence in enterprises. As a Senior Technical Support Engineer specializing in AI Access and SaaS Security, you will be responsible for guiding customers through the complexities of GenAI app adoption.

GenAI apps can inadvertently expose sensitive company data, including intellectual property, financial records, and customer information. Your expertise will empower customers to unleash the promise of GenAI apps while maintaining robust security postures.

Your Impact
  • Provide advanced technical support to customers and partners, particularly in the areas of AI Access Security and SaaS Security
  • Troubleshoot and resolve complex issues related to the safe adoption of GenAI apps and the protection of SaaS applications
  • Offer best practices and configurations to optimize security solutions for our customers
  • Manage and resolve support cases efficiently, ensuring timely follow-up and resolution
  • Conduct fault isolation and root cause analysis for technical issues, providing clear documentation and updates
  • Author and publish Technical Support Bulletins and other knowledge base documentation
  • Collaborate with cross-functional teams to drive product improvements and customer success
  • Travel to customer sites as needed to expedite resolution of critical situations
  • Provide on-call support as required to address urgent customer needs
Requirements

To excel in this role, you should have:

  • 8+ years of experience in a technical support engineer position, with a focus on network security technologies
  • Strong written and verbal communication skills, with the ability to explain complex technical issues to diverse audiences
  • Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, and Authentication Protocols (SAML, LDAP, RADIUS, etc.)
  • Experience with Firewall Central Management Systems and multi-factor authentication security systems
  • In-depth knowledge of security services, including IDS/IPS, Firewalls, and network debugging across mixed media and protocols
  • Ability to work flexible hours, including weekends and evenings, to support customers in different regions

PREFERRED QUALIFICATIONS:

  • Experience with Cloud Security and CASB services
  • Familiarity with AWS, Azure, and/or GCP
  • Experience with Linux, Unix, Windows, and MAC OS
  • Knowledge of Cisco, Checkpoint, Juniper (Netscreen), and Fortinet technologies

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