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Quality Assurance Specialist

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Gandhinagar, Gujarat, India beBeeQuality Full time ₹ 1,80,00,000 - ₹ 2,20,00,000
Job Description:

The Assistant Manager - Quality plays a pivotal role in ensuring the organization's products and services meet rigorous quality standards, adhering to both internal and external requirements. This role is responsible for managing and optimizing the quality assurance process across the production cycle, from incoming materials to final product inspection.

This position requires effective leadership and coordination skills to drive customer satisfaction initiatives, monitor CSAT scores, and act on feedback to support continuous improvement and maintain high standards of quality and service.

Key responsibilities include:

  • Ensuring adherence to ISO 9001 and other applicable certifications
  • Driving customer satisfaction initiatives and monitoring CSAT scores
  • Acting on feedback to support continuous improvement and maintain high standards of quality and service

Required Skills and Qualifications:

To succeed in this role, you will need:

  • Bachelor's degree in Mechanical Engineering or related field
  • 8-10 years of experience in Quality Assurance, ISO implementation, and CSAT monitoring
  • Completed Lead Auditor course for ISO 9001 / 14001 QMS
  • Strong knowledge of ISO 9001:2015 QMS, documentation, and certification processes
  • Experience with statistical quality control methods and CSAT monitoring tools
  • Proficiency in MS Office, data analysis, and reporting software for quality metrics
  • Analytical mindset, strong communication and interpersonal skills

Benefits:

This role offers a competitive compensation package, including opportunities for professional growth and development.

Others:

Travel to vendor sites and production facilities may be required as part of this role.