Luxury Brand Ambassador

About Us

Established in 2011, Trunks Company is a pioneering brand that has been redefining the world of luxury goods. Our story of passion, perseverance, and creative expression is inspired by our roots and fueled by our desire to defy conventional imagination.

We have been encapsulating emotions and passions of aficionados, collectors, and travelers through meticulously handcrafted concept trunks for travel, games, bars, and more. Our products are not just mere accessories, but a reflection of our commitment to quality, craftsmanship, and style.

About the Position

We are seeking an experienced Luxury Brand Ambassador who possesses excellent communication and interpersonal skills, a deep understanding of the luxury industry, and the ability to create a strong positive perception of our brand.

This role involves direct interaction with clients, associates, and the industry to build brand awareness, drive engagement, and generate sales. As a Luxury Brand Ambassador, you will be responsible for promoting our brand values, showcasing our products, and providing exceptional customer service.

Key Responsibilities

• Generate and convert inquiries into sales through in-depth knowledge of our brand heritage, journey, products, and services
• Handle client feedback and grievances professionally and drive solutions to the issues when necessary
• Proactive sales, cross-selling, and servicing through telephone, email, and on-appointment and virtual meetings
• Collaborate with internal teams to tailor solutions that meet client requirements and contribute to the overall growth and development of the brand
• Prepare presentations and keep database updates all the time
• Proactively identify opportunities to add value to client relationships and anticipate challenges and potential client issues
• Handle end-to-end client journey from client appointments to post-delivery satisfaction and all other pre and post-sales activities
• Represent the brand in international art and design events and private previews

Requirements

• Postgraduate degree in Luxury Management, Marketing, or Communications from a reputable institute (or Interior Design)
• At least 7 years of experience in the luxury/hospitality/interior design industry
• Excellent written and verbal communication skills, good personality, strong interpersonal skills, and the ability to build relationships at all levels
• Ability to work effectively under pressure and manage multiple clients or agencies simultaneously
• Self-motivated and able to work independently as well as part of a team
• Mindset and approach to be solution-driven
• Adaptability, enthusiasm, and a genuine passion for the brand

Salary Estimate

The estimated salary for this position is $85,000 - $110,000 per year, depending on location and experience.