Software Support Engineer for Financial Services

6 days ago

India McLaren Strategic Solutions (MSS) Full time
Senior Support/Maintenance Specialist Job Description

**Job Overview**

We are seeking a skilled Senior Support/Maintenance Specialist to join our team at McLaren Strategic Solutions (MSS) in India or remotely. This senior role will support the firm's various business functions and play a key part in ensuring the smooth operation of our systems.

**Salary Information**

The estimated salary for this position is around $80,000 - $110,000 per year, depending on experience and qualifications.

**Job Responsibilities**

  • Work actively with team members to analyze and resolve application issues
  • Identify defects, discrepancies, and trends by ways of code debugging or log analysis
  • Manage incidents and effectively communicate with users, application owners, and senior stakeholders across all areas
  • Improve application stability and performance by observing patterns, recurring failures, and/or issues, and advise application owners on permanent fixes accordingly
  • Avoid automated failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
  • Identify alerts / processes that can be automated and then work with the Engineering team in automating them
  • Challenge existing application setup, processing, and suggest different ways to solve problems or improve stability
  • Actively participate in Change management process with view to manage risk in production environment
  • Build and improve run books for generalists to minimize operational errors and gain fungibility / efficiency
  • Develop reports that provide trending statistics to track and manage application health and support service performance

**Requirements and Qualifications**

Bachelor's degree (U.S. or equivalent) and Five (5) years of relevant work experience or a Master's degree (U.S. or equivalent) and Three (3) years of relevant work experience.

**Preferred Skills and Qualifications**

  • Strong knowledge of SQL / RDBMS environments, especially Sybase ASE/IQ & DB2.
  • Knowledge of Object Oriented programming languages: Java / C / C++
  • Knowledge of Scripting languages: Shell script, Perl, JavaScript or Python
  • Experience in ADP Wilco / Broadridge's Gloss suite of products
  • Experience in the Financial Service Industry, especially wealth management / core custody functions
  • Degree in Computer Science

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