Order Management Coordinator

3 days ago

Solapur, Maharashtra, India beBeeCustomer Full time ₹ 12,00,000 - ₹ 15,00,000

About the Opportunity

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This is an exciting role for a highly motivated and customer-focused professional to join our team as an Order Management Specialist.

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As part of this position, you will be responsible for processing daily order bookings in SAP, managing orders through the system, and providing exceptional service to internal and external customers.

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  • Process email Purchase Orders from end users through Salesforce and SAP ensuring timely delivery and compliance with company policies.">
  • Retrieve orders from partner portal and process into SAP ensuring seamless integration.">
  • Verify pricing against customer contract or approved discount matrix ensuring accuracy and fairness.">
  • Verify availability of product and coordinate with Purchasing to determine lead times when supply is not available.">
  • Exercise discretion to prioritize product allocations when supply is not available ensuring customer satisfaction.">
  • Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales ensuring smooth communication and collaboration.">
  • Process customer returns and credit note requests in a timely manner ensuring prompt resolution.">
  • Answer customer inquiries regarding order status, product availability and lead times ensuring transparency and responsiveness.">
  • Troubleshoot customer issues, responding in a timely manner ensuring customer satisfaction.">
  • Consistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognition.">
  • Complete self-training modules in SAP as needed ensuring continuous improvement.">
  • Log customer complaints (CCAR's) in SAP ensuring accurate tracking and resolution.">
  • Create Salesforce cases to request additional addresses or contacts be added to SAP.">
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Required Skills and Qualifications

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  • A high-energy individual with ability to work under pressure in a fast-paced environment.">
  • A customer first mentality with a strong focus on delivering exceptional service.">
  • Strong time management skills to effectively prioritize daily tasks ensuring timely delivery.">
  • Demonstrated initiative to resolve complex customer issues efficiently ensuring customer satisfaction.">
  • Ability to work proactively and exercise judgment to make informed decisions.">
  • Strong attention to detail with ability to analyze and troubleshoot issues.">
  • Strong interpersonal, communication, and customer service skills with ability to work with others in a professional, responsive, and courteous manner.">
  • Ability to work productively in a cross-functional team environment ensuring seamless collaboration.">
  • Strong system skills, including Microsoft Office, with preference for ERP systems like SAP and Salesforce.">
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Education and Work Experience Required

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  • A BS/BA degree in business with a strong foundation in accounting principles and practices.">
  • 4+ years of experience with account management and customer service in a high tech environment ensuring relevant expertise.">
  • Basic accounting knowledge, understanding of international trade principles and possibilities ensuring a solid foundation.">
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