Executive Manager
2 weeks ago
Company Overview
At GoodVibes Placement Services, our mission is to provide top-notch recruitment and outsourcing services to our clients in India. With a team of dedicated professionals, we strive to reduce unemployment and cater to the needs of senior, middle, and junior management positions.
Job Overview
We are seeking an experienced Team Leader to join our team at GoodVibes Placement Services. As a Team Leader, you will be responsible for leading a team of junior professionals and ensuring their success in achieving company goals. This is a full-time position based in Mumbai, Maharashtra, India, and requires 1 to 3 years of experience in a similar role. You will have the opportunity to work in the exciting field of BPO and contribute to the growth and success of our organization.
Roles and Responsibilities
- Leads and manages a team of junior professionals, providing guidance, coaching, and support
- Sets clear expectations and goals for the team, ensuring they are met and exceeded
- Monitors team performance, identifies areas for improvement, and implements appropriate strategies to drive success
- Coordinates with other teams and departments to ensure smooth workflow and effective collaboration
- Handles and resolves any escalated customer issues or complaints, ensuring customer satisfaction
- Maintains a positive and motivating work environment, fostering teamwork and employee engagement
- Conducts regular team meetings and performance evaluations, providing constructive feedback and recognition
- Stays updated with industry trends and best practices, implementing them within the team
- Generates reports and metrics to track team performance and presents them to upper management
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