Technical Services Engineer
2 weeks ago
Key Responsibilities
Strategic and Planning
Functional
Core
- Establish strong relationships with customers through proactive visits.
- Effectively handle customer complaints.
- Support customers in Yield Increase projects and Productivity initiatives.
- Collect and analyze market intelligence.
- Develop a database of competition machines.
- Foster a focus on new products.
- Collaborate with Sales for Business Development.
- Conduct audits at manufacturing locations for key customers.
- Focus on archetype 3 and archetype 4 customers.
People Development
- Deliver on-site training programs for operators on machine troubleshooting, explaining AQL and AOQL norms, and ensuring signed-off understanding.
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