Operations Manager

18 hours ago


Aurangabad, Maharashtra, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,15,000
Operations Manager - Customer Onboarding Specialist

Job Description:

  • Key responsibilities: End-to-end customer onboarding, stakeholder management, issue analysis and resolution, weekly reporting, and data-driven decision making.
About the Role

We seek an experienced operations manager to oversee customer onboarding processes from start to finish. As a key member of our team, you will be responsible for ensuring seamless communication throughout the onboarding process and analyzing issues that may arise.

Your key responsibilities include:

  1. End-to-end understanding of customer onboarding processes and hands-on experience with B2B profile setup and deployment.
  2. Managing multiple stakeholders and ensuring effective communication throughout the onboarding process.
  3. Analyzing and resolving any issues that may arise during the onboarding process.
  4. Preparing weekly reporting dashboards and presenting findings to leadership.
  5. Demonstrating strong analytical thinking and problem-solving skills.
Requirements

To succeed in this role, you will need:

  • Excellent communication skills and client interaction skills.
  • Strong analytical and problem-solving skills.
  • Ability to coordinate independently with onshore clients via conference calls and emails.
  • Experience with webMethods, PowerBI, and e-procurement platforms like SAP/Ariba/Oracle.

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