Production Support Engineer

16 hours ago

Pune, Maharashtra, India beBeeOFSAA Full time ₹ 20,00,000 - ₹ 25,00,000
Production Support Engineer - OFSAA Implementations

About this role:

We are seeking an experienced Production Support Engineer to join our team and take ownership of high-priority application incidents related to OFSAA implementations post go-live. This is a highly visible role requiring strong hands-on experience in OFSAA, Oracle technologies, and production support.

Key Responsibilities:

  • Act as the primary escalation point for application incidents, especially Severity 1 issues.
  • Analyze and resolve complex production issues by working across teams.
  • Lead Root Cause Analysis (RCA) and implement corrective actions.
  • Debug and monitor OFSAA batch processes, application logs, and backend services.
  • Participate in ITIL-aligned processes such as Incident, Problem, and Change Management.
  • Design and verify deployment plans, including rollback and recovery strategies.
  • Maintain and contribute to documentation for known issues and troubleshooting procedures.
  • Support client interactions and audits related to production environment compliance.
  • Enhance monitoring/alerting frameworks to improve system observability.
  • Participate in on-call rotations to support 24/7 system availability.

Required Skills and Qualifications:

This role requires a unique blend of technical expertise, problem-solving skills, and business acumen. To be successful, you will need to have:

Technical Requirements:

  • Strong hands-on experience with OFSAA and Oracle technologies.
  • Excellent analytical and problem-solving skills.
  • Ability to work effectively in a team environment.

Benefits:

In addition to a competitive salary and benefits package, we offer:

Award-Winning Culture: Our company has been recognized for its innovative culture and commitment to employee satisfaction.

Tuition Reimbursement: We believe in investing in our employees' futures and offer tuition reimbursement programs.

Flexible Work Arrangements: We offer flexible work arrangements to support your work-life balance.

Professional Development Opportunities: We provide opportunities for professional growth and development through training programs and mentorship.

Job Title Keyword: OFSAA

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