IT Team Supervisor
20 hours ago
Job Overview
Hiresquad Resources is seeking a skilled Technical Team Leader to join our team. As a Technical Team Leader, you will be responsible for leading a team of technical professionals and providing guidance and support to ensure the smooth operation of our international voice process.
About the Role
We are looking for an experienced leader who can effectively manage a team of hardware support specialists, ensuring that they have the necessary skills and knowledge to troubleshoot and resolve technical issues efficiently.
Mandatory Skills and Qualifications
- A minimum of 4 years' experience in hardware support with a strong background in laptop/desktop support and troubleshooting.
- Prior experience as a team leader or supervisor is preferred.
- Familiarity with business KPIs, coaching and feedback skills, and knowledge of operational tools and quality monitoring is essential.
Responsibilities
- Lead a team of technical professionals and provide guidance and support to ensure the smooth operation of our international voice process.
- Develop and implement strategies to improve team performance and productivity.
- Collaborate with other teams to identify and address technical issues and opportunities for improvement.
Benefits
We offer a competitive salary package, up to Rs. 8.5 LPA (depending on the last drawn package) and a range of benefits, including a comprehensive training program and opportunities for professional growth and development.
Requirements
To be successful in this role, you should have a strong understanding of business operations and a proven track record of leadership and management. You should also be able to communicate effectively with both technical and non-technical stakeholders and have a strong analytical and problem-solving skillset.
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