Dialer Campaign Performance Manager

4 days ago


Vellore, Tamil Nadu, India beBeeData Full time ₹ 6,00,000 - ₹ 12,00,000
Job Description:

We are seeking an experienced Dialer Real-Time Analyst to join our dynamic contact center operations team. The ideal candidate will have strong expertise in LiveVox dialer systems, workforce management, and real-time monitoring to ensure optimal campaign performance and agent productivity.

This role involves real-time monitoring of inbound/outbound dialing campaigns, importing and managing dialer lists, starting/stopping campaigns as required, adjusting dialing pace and flagging agent behavior to leadership. Additionally, the successful candidate will be responsible for managing agent profiles, assignments, and contact list criteria, daily scheduling adjustments in the Workforce Management system, auditing dialer settings to ensure compliance with regulations, collaborating with operations leadership to balance business goals, and responding to requests, queries, and issues across departments promptly.

Required Skills and Qualifications:
  • Minimum 2 years of experience in a voice contact center
  • Hands-on experience with LiveVox or similar dialer systems
  • Advanced proficiency in MS Excel and data reporting
  • Strong analytical and problem-solving skills in high-pressure environments
  • Flexible to work after-hours or on-call when required
Benefits:

No benefits are mentioned in the job description.

Others:

To apply, click on the link provided or send your updated resume to the specified email address with the subject line containing 'Dialer RTA Application – [Your Name]'.'],



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