Healthcare Team Leadership Role

4 days ago


Bhavnagar, Gujarat, India beBeeLeadership Full time ₹ 40,00,000 - ₹ 80,00,000

Job Summary:

You will be responsible for leading a team of professionals to achieve high-performance delivery in our International Healthcare process.

Main Responsibilities:

  • Supervise a group of team members and monitor work and attendance
  • Coach team members to improve performance and identify areas for improvement
  • Ensure customer service meets contractual Key Performance Indicator (KPIs) and financial expectations
  • Communicate expectations to employees and provide timely updates
  • Manage team activities and stay current on internal work processes, policies, and procedures

Requirements:

  • Minimum 1 year experience as a Team Leader in an International BPO environment
  • Excellent communication skills and ability to lead team members
  • Strong understanding of operations metrics like Attrition, Shrinkage, CSAT, NPS, SLA

What We Offer:

  • A challenging role with opportunities for growth and development
  • A supportive team environment with regular feedback and coaching


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