Associate Operations Manager

2 weeks ago


Navi Mumbai, Maharashtra, India IDFC FIRST Bank Full time

Job Title: Associate Operations Manager

Function/Department: Credit Card

Job Purpose:

Experienced professional required to manage bank's Credit Card ACP Support process, with expertise in computer knowledge, MS office, and data analysis. Should have skills for documenting customer account activities with quality aspect in all deliveries and time management.

Roles & Responsibilities:

  • Manage team for Credit Card ACP Support operations with at least 5-10 years of experience.
  • Set up ACP Support process and ensure SOPs are prepared, implemented, and monitored.
  • Ensure smooth working of Credit card ACP Support process.
  • Manage ACP Support of Credit card dues paid by cardholders via different modes.
  • Post payments to credit card on time.
  • Manage financial recon activity for all payment processing.
  • Coordinate with payment gateway vendors.
  • Impart training to internal and external partners for payment-related activities.
  • Publish Daily/Weekly/Monthly ACP Support MIS to senior management.
  • Implement new projects & initiatives to automate processes.
  • Ensure highest quality, regulatory compliance, and risk management controls.
  • Handle Credit Card ACP Support-related queries and senior management & nodal escalations.
  • Handle internal and external audits for unit/Bank.
  • Experience in managing Credit card ACP unit of banks/processors.
  • Good verbal and written communication.
  • Skills for documenting customer account activities.
  • Quality aspect in all deliveries & time management.
  • Proactive approach with the ability to take the initiative to problem-solving.
  • Enable teams to drive growth targets by providing necessary support.

Qualifications:

Graduation: Any Graduate

Post Graduation: Any Post Graduate

Experience: 5-10 years of relevant experience


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