Product Customer Support Specialist

2 weeks ago

Vadodara, Gujarat, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 80,00,000
Job Overview

We're looking for a talented professional to provide exceptional customer service and technical support to our valued customers.

About the Role:
  • You will be responsible for resolving diverse customer inquiries across multiple shifts, ensuring consistent support coverage.
  • Deliver prompt, high-quality responses/support across all support channels (email, chat, slack, video).
  • Utilize internal documentation and develop comprehensive product knowledge to effectively handle general inquiries, integrations, API issues, and other technical troubleshooting.
  • Proactively identify trends, surface to relevant teams, and report missing knowledge articles or required edits.
  • Stay updated on product developments, policy changes, known issues, user feedback, and comprehensive understanding of the compliance domain, supported integrations.
Your Skills:
  • Ability to work in U.S. time zones.
  • Strong problem-solving skills and attention to detail.
  • Effective communication skills, both written and verbal.
  • Technical support skills (HTML/CSS/JS) are a solid plus.
  • Bachelor's degree in a technology-related field is a plus.
  • Knowledge in the e-commerce industry is a plus.

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