Digital Transformation Technical Specialist

2 weeks ago


Rajkot, Gujarat, India beBeeSupport Full time ₹ 8,00,000 - ₹ 10,00,000
Job Title: Support Engineer

We are seeking enthusiastic and customer-focused Support Engineers to provide first-line technical assistance for Microsoft 365 services and desktop environments.

  • As a primary point of contact, you will serve customers via email, phone, or ticketing system.
  • Basic troubleshooting skills are required for Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
  • You will support desktop environments: Windows OS, device setup, drivers, and peripheral support.
  • User account management in Azure AD / Office 365 is also essential (password resets, license assignment, MFA setup).
  • Escalate complex issues to senior engineers while documenting troubleshooting steps.
  • Maintain accurate logs of issues and solutions in the ticketing system.
  • Provide end-user guidance on IT policies, best practices, and security awareness.
Key Responsibilities:
  1. Serve as the first point of contact for technical support.
  2. Basic troubleshooting and problem-solving skills are required.
  3. User account management and password reset.
  4. Desktop environment support.
  5. Escalation of complex issues.
  6. Log maintenance.
  7. User guidance on IT policies.
About Us:

We are a global leader in digital transformation, partnering with startups, SMEs, and large enterprises across various industries.

We believe that our employees are our greatest asset and we invest heavily in their development and well-being.

Our company culture values collaboration, innovation, and customer satisfaction.



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