Data Insights Specialist

3 days ago


Pune, Maharashtra, India Atidiv Full time

Job Overview:

We are seeking a highly skilled Data Insights Specialist to join our Customer Experience (CX) business unit. In this role, you will design, lead, and execute all data analytics initiatives essential for optimizing CX processes.

About the Role:

  • Analyze operational and customer data to uncover actionable insights
  • Develop and implement analytics frameworks to support CX processes
  • Generate dashboards and reports to monitor key performance indicators (KPIs)
  • Collaborate with cross-functional teams to design analytics solutions tailored to business needs

Responsibilities:

In this role, you will be responsible for analyzing complex data sets, identifying trends, and providing data-driven insights to improve customer interactions and process outcomes.

Requirements:

  • Bachelor's degree in a quantitative field (e.g., mathematics, statistics, computer science)
  • 1+ years of experience in creating reports and developing complex dashboards showcasing organizational KPIs
  • Excellent verbal and written communication skills with proven ability to interact effectively with stakeholders at all levels
  • Experience in client-facing roles with demonstrated ability to present complex data insights to non-technical audiences

About Us:

Atidiv is a dynamic organization specializing in process outsourcing to empower internet businesses. Our Trust and Safety unit ensures platform integrity, implementing stringent measures for a secure online environment.

Salary Range: ₹750,000 - ₹1,200,000 per annum



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