Digital Transformation Expert

1 day ago

Rajkot, Gujarat, India beBeeNetwork Full time ₹ 25,00,000 - ₹ 30,00,000
Network Operations Center (NOC) Support Analyst

Inspired by the concept of digital transformation, our organization is revolutionizing the restaurant industry through cutting-edge technology and operational efficiency.

The Hyderabad Support Center will spearhead technology innovation and product development for the organization and its portfolio of distinct brands.

We are seeking a skilled Network Operations Center (NOC) Support Analyst to join our team.

Main Responsibilities
  • Develop and monitor various monitoring dashboards to detect problems related to application, infrastructure, and potential security incidents.
  • Provide primary operational support for multiple large, distributed software applications.
  • Employ deep troubleshooting skills to improve the availability, performance, and security to ensure services are designed with 24/7 availability and operational readiness and rigor.
  • Perform in-depth postmortem on production incidents, to assess effective business impact and for Engineering to learn from these.
  • Create dashboards and alerts for Monitoring the platform, define key metrics and service level indicators and ensure relevant metric data is collected to create actionable alerts for the responsible Teams.
  • Willing to participate in the 24/7 on-call rotation.
  • Automate toil, by building software and automation for seamless application deployment and third-party tool integration.
  • Analyze major incidents and work towards a permanent fix in collaboration with other teams.
  • Establish and publish regular KPIs/metrics useful for measuring performance, SLA, stability, and customer satisfaction.
  • Ability to perform integrations between components and monitoring tools.
  • Lead the efforts of Hypercare events internally from NOC Team.
  • Responsible for Incident logging, accurately tracks and documents all incidents.
Key Requirements
  • Bachelor's degree in computer science, Information Technology, or related field.
  • Minimum 5 years of experience as a production support role supporting large scale SAAS Production B2C or B2B Cloud Platforms.
  • Hands-on problem-solving and troubleshooting.
Preferred Skills
  • Good understanding on applications developed using Java, TypeScript, Python.
  • Hands-on Azure Cloud experience particularly with AKS, API management, Service Bus, Azure Functions.
  • Proficiency in monitoring, APM, and profiling tools Splunk, Prometheus, Grafana.
  • Working experience with containers, Kubernetes, and Helm.
  • Functional knowledge of Cloud Network, Firewalls, Ingress, and Egress controllers, Service Mesh, and Argo CD, GitLab, CICD, Terraform, Infrastructure as Code.

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