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Professional Quality Specialist
3 weeks ago
We are seeking a detail-oriented Quality Analyst to join our organization.
Key Responsibilities:
- Monitor and evaluate customer interactions to ensure quality standards are met.
- Provide constructive feedback and coaching to enhance performance and drive improvement.
- Identify process gaps and suggest enhancements to optimize efficiency and effectiveness.
- Ensure compliance with organizational guidelines and policies.
Requirements:
- Strong communication and analytical skills, with the ability to analyze data and draw meaningful conclusions.
- Prior experience in quality assurance, preferably in a BPO environment.
- Familiarity with e-commerce domain an advantage.
- Ability to work in a fast-paced environment and adapt to changing priorities.
Benefits of Working with Us:
- Collaborate with a dynamic and supportive team that values innovation.
- Pursue career growth and learning opportunities in a global leader in outsourcing solutions.
About this Role:
- This is a key position within our organization.
- The ideal candidate will possess strong analytical skills and be able to provide valuable insights.
Your Skills:
- Communication and analytical skills are essential for success in this role.
- Prior experience in quality assurance is highly desirable.
- E-commerce knowledge is beneficial but not mandatory.
What We Offer:
- A dynamic and collaborative work environment.
- Career growth and learning opportunities.
