
Insurance Process Manager
1 week ago
About Our Insurance Operations Role
We are seeking a skilled Insurance Operations Specialist to join our team. As a key member, you will be responsible for managing post-payment customer journeys, documentation, medical scheduling, and verification processes.
Key Responsibilities:
- Take ownership of post-payment cases and ensure smooth customer experience.
- Communicate with customers to update them on next steps and pending requirements.
- Coordinate with stakeholders to drive timely case issuance while meeting targets.
- Achieve monthly issuance targets with minimal time-to-issuance (TAT) and high first-time-right (FTR) rate.
- Work with insurers to improve operational processes and enhance efficiency.
Requirements:
- Strong written and verbal communication skills.
- Basic understanding of insurance underwriting and decision-making processes.
- Ability to handle difficult conversations with empathy.
- Proven stakeholder management skills.
- 1+ years of experience in Insurance operations.
- Basic computer and Excel skills.
About Working with Us
We value innovation and excellence in all aspects of our business. We seek talented professionals who share our vision and are passionate about delivering exceptional results.
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