Cybersecurity Expert

5 days ago


Bengaluru, Karnataka, India Movate Full time

Hiring is underway for Technical Assistance Center (TAC) Engineers to support our cutting-edge Secure Access Service Edge (SASE) product.

Job Location: Bangalore, with the option to work from office.

Shift: Rotational night shifts.

To express interest, please share your resume with details on the following:

Current Company

Years of Experience

Experience in Network Security/TAC

Highest Degree

Notice Period

Current Salary

Expected Salary

Current Location

Availability to work night shifts

Willingness to relocate to Bangalore

Commitment to working at Movate for a minimum of 2 years

Predisposition to working from the office

Key Skills and Qualifications:

  • Excellent Communication Skills
  • A strong foundation in core networking concepts, including thorough knowledge of the TCP/IP Protocol suite and OSI layered architecture
  • Familiarity with network security technologies such as Proxies, NG Firewalls, SSL/IPSec, VPNs, SSO
  • Practical experience supporting DLP and Encryption gateways
  • Proven understanding of Security, Firewalls, access and perimeter control, vulnerability management, and intrusion detection
  • Ability to troubleshoot various network problems using utilities like lookup, traceroute, ping, net stat, and packet sniffers like Wireshark, TCPdump, and HAR Captures
  • International Support experience preferred
  • CCNA certification is advantageous

Experience:

  • Minimum 3+ years of experience in TAC environments, specifically Firewall and SASE domains

Responsibilities and Expectations:

  • Working in a dynamic TAC environment with a strong focus on customer satisfaction
  • Determine problems efficiently and deliver exceptional customer experiences
  • Clear case queues before the end of each shift
  • Assist customers with Netskope products and services
  • Update ZD with case updates and set SLAs accordingly
  • Manage caseloads and backlogs in a timely manner, ensuring closure
  • Take ownership of problem resolution, reproduction, and escalation
  • Escalate cases to the L2 team when necessary, with proper documentation


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