Cybersecurity Expert
5 days ago
Hiring is underway for Technical Assistance Center (TAC) Engineers to support our cutting-edge Secure Access Service Edge (SASE) product.
Job Location: Bangalore, with the option to work from office.
Shift: Rotational night shifts.
To express interest, please share your resume with details on the following:
Current Company
Years of Experience
Experience in Network Security/TAC
Highest Degree
Notice Period
Current Salary
Expected Salary
Current Location
Availability to work night shifts
Willingness to relocate to Bangalore
Commitment to working at Movate for a minimum of 2 years
Predisposition to working from the office
Key Skills and Qualifications:
- Excellent Communication Skills
- A strong foundation in core networking concepts, including thorough knowledge of the TCP/IP Protocol suite and OSI layered architecture
- Familiarity with network security technologies such as Proxies, NG Firewalls, SSL/IPSec, VPNs, SSO
- Practical experience supporting DLP and Encryption gateways
- Proven understanding of Security, Firewalls, access and perimeter control, vulnerability management, and intrusion detection
- Ability to troubleshoot various network problems using utilities like lookup, traceroute, ping, net stat, and packet sniffers like Wireshark, TCPdump, and HAR Captures
- International Support experience preferred
- CCNA certification is advantageous
Experience:
- Minimum 3+ years of experience in TAC environments, specifically Firewall and SASE domains
Responsibilities and Expectations:
- Working in a dynamic TAC environment with a strong focus on customer satisfaction
- Determine problems efficiently and deliver exceptional customer experiences
- Clear case queues before the end of each shift
- Assist customers with Netskope products and services
- Update ZD with case updates and set SLAs accordingly
- Manage caseloads and backlogs in a timely manner, ensuring closure
- Take ownership of problem resolution, reproduction, and escalation
- Escalate cases to the L2 team when necessary, with proper documentation
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