Senior Technical Support Specialist

4 days ago

Kolkata, West Bengal, India beBeeExpert Full time ₹ 96,00,000 - ₹ 1,68,00,000

Job Summary

We are seeking a skilled technical professional to deliver exceptional support for our data security and governance platform.

This role involves resolving complex product issues, mentoring junior engineers, and collaborating cross-functionally to ensure customer satisfaction and retention.

Key Responsibilities
  • Act as the primary technical contact for high-value accounts.
  • Own critical cases end-to-end, ensuring timely updates.
  • Perform deep troubleshooting across multi-component setups.
  • Maintain high-quality RCAs for escalations.
Technical Expertise
  • Serve as an expert in cloud services, big data platforms, and data governance.
  • Strong debugging/problem-solving skills in distributed environments.
  • Ability to manage high-severity incidents calmly and effectively.
Mentorship & Enablement
  • Mentor Support Engineers.
  • Lead knowledge-sharing sessions and improve documentation.
  • Conduct peer case reviews for quality and completeness.
Cross-Functional Collaboration
  • Partner with Engineering for bug fixes.
  • Collaborate with Product Management for feature feedback.
  • Coordinate with Solutions Engineering for seamless handoffs.
Qualifications

Must-Have

  • 5+ years in technical support or customer-facing engineering.
  • Expertise in cloud services, big data platforms, and data governance.

Growth Path

Next Role: Principal Support Engineer — Strategic account ownership, architectural guidance, and technical leadership.

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