IT Support Operations Manager

7 days ago

Ellore, Andhra Pradesh, India beBeeExecutive Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Overview:

Birlasoft offers a unique opportunity to excel in a dynamic IT support environment.

As a key member of our team, you will leverage your technical expertise and leadership skills to drive business success.

With a strong focus on innovation, collaboration, and continuous learning, we empower our team members to grow professionally and personally.

We are committed to fostering a positive and inclusive work environment that promotes diversity, equity, and inclusion.

Key Responsibilities:
  • Team Leadership:

Oversee and direct a team of IT support technicians, ensuring smooth operations and efficient service delivery.

  • Workload Management:

Manage and distribute the team's workload, prioritize tasks, and ensure timely resolution of support requests.

  • Technical Guidance:

Provide technical guidance and support to team members, helping them troubleshoot issues and resolve problems effectively.

  • Training and Development:

Train new team members on company policies, procedures, and technical skills, and provide ongoing support and development opportunities.

  • Performance Monitoring:

Monitor team performance, identify areas for improvement, and implement strategies to enhance efficiency and productivity.

  • Conflict Resolution:

Resolve conflicts within the team and between team members and other stakeholders, fostering a positive and collaborative work environment.

  • Communication:

Communicate effectively with team members, management, and other stakeholders, keeping them informed of progress and addressing concerns.

  • Process Improvement:

Identify and implement process improvements to enhance efficiency, productivity, and user satisfaction.

  • Problem Resolution:

Collaborate with the team to effectively diagnose and resolve technical issues, ensuring timely and accurate solutions.

  • Compliance:

Ensure the team adheres to company policies, procedures, and relevant industry standards.

  • Documentation:

Maintain accurate and up-to-date documentation of IT support processes and procedures.

  • Continuous Learning:

Stay abreast of the latest technologies and trends in IT support, providing ongoing training and development for the team.

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