Financial Recovery Expert

A Collections Specialist plays a vital role in the recovery of overdue payments from borrowers. This position involves communicating with debtors, negotiating repayment plans, and ensuring timely repayment while adhering to company policies and legal guidelines.

• Contacting customers with overdue payments to negotiate repayment plans and collect outstanding debts
• Working with debtors to establish realistic and sustainable payment arrangements
• Analyzing debtor accounts to assess financial situations and payment history
• Maintaining regular communication with debtors through various channels
• Maintaining accurate records of all collection activities and debtor interactions
• Ensuring all collection activities adhere to company policies and legal regulations
• Preparing and submitting regular reports on collection activities and performance
• In some cases, conducting field visits to meet with customers and assess their situations
• Initiating legal action when necessary, in coordination with the legal department

• Excellent verbal and written communication skills for interacting with debtors
• Ability to negotiate payment plans and settlements that are beneficial to both the company and the debtor
• Ability to analyze debtor accounts and assess financial situations
• Problem-solving skills to identify and resolve issues related to debt collection
• Organizational skills to manage a large number of accounts and maintain accurate records
• Understanding of debt collection procedures, relevant laws, and regulations
• Customer service skills to handle customer inquiries and resolve payment disputes
• Ability to work effectively with other team members and departments
• Self-motivation and initiative to take responsibility and work independently
• Focus on achieving collection targets and goals

• Health insurance
• Paid time off
• Provident Fund

In-person work location