Service Monitoring Specialist

4 weeks ago


Kozhikode, Kerala, India Art Technology and Software Full time
Job Title: Service Monitoring Specialist

The Service Monitoring Specialist will play a key role in ensuring the organization maintains industry-leading availability across all services.



Job Summary:

The Service Monitoring Specialist will be responsible for continual monitoring of all key services, including transaction processing, card services, and electronic point of sale. The role requires a strong sense of urgency, keen attention to detail, and excellent oral and written communication skills.



Key Responsibilities:


  • Continual monitoring of all key services, including transaction processing, card services, and electronic point of sale
  • Eyes on glass monitoring and investigation of alerts
  • Immediate escalation of potential issues as per defined processes
  • Continually improving the effectiveness and targeting of monitoring
  • Providing insights to clients and colleagues from monitoring


Requirements:


  • A track record of success in a monitoring role
  • Background in financial services, preferably with an understanding of card services
  • Keen attention to detail and a strong sense of urgency
  • Excellent oral and written communication skills in English
  • Ability to perform both within a team and autonomously
  • Experience with office software applications such as Word, Excel, email, and browsers


Work Environment:

The organization follows a work-from-home arrangement in accordance with company policy. However, there may be a possibility of transitioning towards a daily work-from-office arrangement in the future.



Shift Timing:

Rotational shift: 7 AM – 3 PM, 3 PM – 11 PM, 11 PM – 7 AM



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