Service Monitoring Specialist
4 weeks ago
The Service Monitoring Specialist will play a key role in ensuring the organization maintains industry-leading availability across all services.
Job Summary:
The Service Monitoring Specialist will be responsible for continual monitoring of all key services, including transaction processing, card services, and electronic point of sale. The role requires a strong sense of urgency, keen attention to detail, and excellent oral and written communication skills.
Key Responsibilities:
- Continual monitoring of all key services, including transaction processing, card services, and electronic point of sale
- Eyes on glass monitoring and investigation of alerts
- Immediate escalation of potential issues as per defined processes
- Continually improving the effectiveness and targeting of monitoring
- Providing insights to clients and colleagues from monitoring
Requirements:
- A track record of success in a monitoring role
- Background in financial services, preferably with an understanding of card services
- Keen attention to detail and a strong sense of urgency
- Excellent oral and written communication skills in English
- Ability to perform both within a team and autonomously
- Experience with office software applications such as Word, Excel, email, and browsers
Work Environment:
The organization follows a work-from-home arrangement in accordance with company policy. However, there may be a possibility of transitioning towards a daily work-from-office arrangement in the future.
Shift Timing:
Rotational shift: 7 AM – 3 PM, 3 PM – 11 PM, 11 PM – 7 AM
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