Support Specialist

7 days ago

Vijayawada, Andhra Pradesh, India beBeeSupport Full time ₹ 3,00,000 - ₹ 6,00,000
Junior Service Desk Technician

We are looking for a skilled Junior Service Desk Technician to provide first-level technical support to end-users via phone, email, and in-person.

  • Assess and qualify the request
  • Diagnose and troubleshoot hardware, software, and network issues
  • Assist with the installation, configuration, and maintenance of computer systems and peripherals
  • Process and execute demands/resolve incidents following existing procedures
  • Record, track, and document incidents/service requests using the ticketing system
  • Ensure timely resolution of incidents in accordance with service level agreements (SLAs)
  • Escalate complex issues to senior technicians or other appropriate teams when necessary

Job Requirements

  • Basic understanding of computer hardware, software, and networking concepts
  • Familiarity with Windows and/or Mac operating systems
  • Knowledge of common office software applications (e.g., Microsoft Office Suite)

Skills and Qualifications

  • Strong problem-solving and analytical skills
  • Excellent verbal and written communication skills
  • Customer-oriented with a friendly and patient demeanor

About This Role

This role is ideal for individuals who enjoy working in a fast-paced environment and are able to think critically and solve problems efficiently.

What We Offer

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities

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