
Strategic Procurement Operations Lead
2 days ago
We are seeking a seasoned professional to lead our procurement operations team.
- The ideal candidate will have experience in managing helpdesk and operations teams, responsible for delivering procurement services.
- Fully responsible for managing procurement operations of client accounts.
- Directing and coaching the team of buyers and agents on a regular basis towards meeting customer expectations.
- Ensuring customer and stakeholders satisfaction by handling customer escalations and conducting root cause analysis.
- Identifying and mitigating any risks or issues that are foreseen as potential bottlenecks to the process.
- Understanding client expectations and requirements, acting as a communication channel between the centre and global teams.
- Participating in periodic internal and external reviews, resolving any issues relating to business controls guidelines.
- Executing operational plans to ensure all engagement SLAs are consistently met.
- Formulating strategies and executing plans to move up the value chain.
- Contributing to engagement profitability through efficient management of resources and expenses.
- Auditing readiness of all purchasing documents.
Experience in Procure to Pay Cycle with Purchase Category Expertise
- Knowledge in Oracle Fusion and R14 environment is an added advantage.
- Understanding of Procure to Pay process in depth.
- Expertise in bringing process improvements and tabling it for discussion.
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