Product Support Analyst 2

2 weeks ago


Bengaluru, Karnataka, India Epsilon Full time

Job Overview

The Product Support Analyst-2 at Epsilon provides technical support to our homegrown products, requiring expertise in RHEL, Oracle DB, SQL, AWS, and Shell/Perl/Ansible.

Key Responsibilities

  • Analyzing and resolving customer issues related to Epsilon's core product.
  • Troubleshooting and providing technical workarounds and suggestions to clients.
  • Working with a team to drive issues to closure through stakeholder communication and management.
  • Documenting troubleshooting and problem resolution steps.
  • Adapting to new technologies based on organizational needs.

Qualifications

  • Bachelor's Degree in computer or engineering related field (or related field experience).
  • Minimum of 3 years related Product support engineering experience, working directly with End-user customers.
  • Experience in troubleshooting issues related to web-based UI.


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