Product Support Analyst 2
2 weeks ago
Job Overview
The Product Support Analyst-2 at Epsilon provides technical support to our homegrown products, requiring expertise in RHEL, Oracle DB, SQL, AWS, and Shell/Perl/Ansible.
Key Responsibilities
- Analyzing and resolving customer issues related to Epsilon's core product.
- Troubleshooting and providing technical workarounds and suggestions to clients.
- Working with a team to drive issues to closure through stakeholder communication and management.
- Documenting troubleshooting and problem resolution steps.
- Adapting to new technologies based on organizational needs.
Qualifications
- Bachelor's Degree in computer or engineering related field (or related field experience).
- Minimum of 3 years related Product support engineering experience, working directly with End-user customers.
- Experience in troubleshooting issues related to web-based UI.
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