Senior Specialist

2 days ago

Gurgaon, Haryana, India beBeeOperations Full time ₹ 80,00,000 - ₹ 1,20,00,000

We are seeking a highly skilled IT professional to join our team in IT Monitoring & Workflow Automation.

As a practical problem-solver, you will enhance IT operations by creating insightful monitoring dashboards and automating key processes using tools like Grafana, Jira, and other ITSM platforms.

Key Responsibilities:

  • Develop Monitoring Solutions: Design, build, and maintain real-time monitoring dashboards in Grafana to provide clear visibility into the health of applications and infrastructure.
  • Automate Workflows: Create and manage automation rules to connect monitoring systems with Jira. For example, automatically create a Jira ticket from a critical Grafana alert.
  • Improve Incident Management: Streamline the incident lifecycle by automating ticket creation, assignment, and escalation within Jira and the ITSM tool.
  • Integrate Tools: Ensure seamless data flow between different platforms (e.g., monitoring alerts, ITSM tickets, and Jira tasks).
  • Process Improvement: Continuously identify opportunities to reduce manual effort and improve response times.
  • Collaborate with Teams: Work closely with IT Operations, Engineering, and Support teams to build solutions that make their jobs easier.
  • Documentation: Maintain clear documentation for all created dashboards, workflows, and automation rules.

Skill Requirements:

  • Overall Experience: Experience in IT Operations, Systems Administration, or a similar role.
  • Grafana: Proven, hands-on experience creating and managing complex dashboards in Grafana.
  • Jira: Deep knowledge of Jira, particularly in workflow automation, custom workflows, and integrations.
  • ITSM Tools: Strong experience with at least one major ITSM platform (such as ServiceNow, BMC Remedy, or similar) and understanding of core ITIL processes like Incident, Problem, and Change Management.
  • Problem-Solving Mindset: A strong ability to understand operational challenges and design practical, tool-based solutions without needing to write custom code.
  • Excellent Communication: Ability to clearly explain technical concepts to non-technical stakeholders.

Desirable Skills:

  • Familiarity with other monitoring tools (e.g., Prometheus, Zabbix, Datadog).
  • Basic understanding of scripting (like PowerShell or Python) for simple integration tasks.

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